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Section 8 Troubleshooting
8.1 General problems and GSM module errors
Table 40 General Problems
Problem Cause/Solution
Incorrect display reaction when the
display is touched
Calibrate touch screen with finger or stylus. If this is not possible: Start factory
calibration through web access.
No trend line available. Configure the logger in the appropriate probe.
Communication problems
Check the probe plug, check probe cable damage, check network plug and cable at
sc1000 networks.
LED indicator in the probe module
blinks red
Refer to Communication problems
LED indicator in the probe module is
turned off
Check the fuses, if the probe module is connected to power supply.
Missing measured values after
changing probe (mA output card,
fieldbus card)
New configuration for the output cards is necessary. Configure the new probe with its
serial number. After that, delete the not used probe in the device management.
Local web access is not available
Check the Ethernet connection, LAN configuration and IP address in the
sc1000 SETUP, BROWSER ACCESS menu.
Local web access is blocked with the
“MENU ACCESS” message
The display module is not in the “Measured value display” mode.
Local web access is blocked,
missing password
Activate password in the sc1000 SETUP, SECURITY SETUP menu (refer to
section 6.3.10, page 115).
Display module operation denied
with the “WEB ACCESS” message
Close the external web access to enable local display operation again.
General probe specific error
messages
Check the probes in the SENSOR DIAGNOSTIC menu on error messages and
warnings. Errors are indicated with a red background in the according displayed
measurement value.
Screen is blue, no measurements
are displayed
Check if the probes are connected. If the probes are connected, scan for new
devices. Check the measurement screen configuration. If no device is configured add
it to the measurement screen configuration.
New devices (probes, modules) are
connected to the sc1000 controller
but were not listed during initial bus
scan
Check whether missing devices are connected to local or – when installed – to
remote probe modules. Use the serial numbers for identification.
For remote probe modules check proper termination of all network cables.
For local probe modules retry with interchanged device connectors.
Refer to Communication problems.
- USER MANUAL 1
- 05/2013 Edition 6A 1
- Table of Contents 3
- Section 1 Specifications 7
- Specifications 8
- 1.1 Controller dimensions 10
- 2.1 Safety information 11
- 2.3 Controller storage 12
- Section 3 Installation 13
- Installation 14
- 3.3 Wiring safety information 15
- 3.4 Electrical installation 16
- 3.6 Expansion cards 28
- 3.6.1 Relay card connections 30
- 3.6.2 Input card connections 33
- 3.6.3 Output card connections 34
- 3.6.4 Modbus card connections 35
- 3.8.2 Add probe connections 46
- 3.10.1 Safety precautions 48
- 3.10.2 SIM card requirements 49
- 3.11 Storage card (SD card) 51
- Section 4 System Start Up 53
- System Start Up 54
- Section 5 Standard Operations 55
- Standard Operations 56
- 5.1.3 The display modes 56
- 5.4 The Main menu display 60
- 5.5 The alphanumeric keypad 60
- 5.8 Set the time and date 61
- 5.10 Add and remove favorites 62
- 5.11 Add new components 63
- 5.13 Remote control 69
- 5.14 Log data 72
- 5.15.1 Add a formula 74
- 5.15.3 Formula operations 75
- Section 6 Advanced Operations 79
- 6.3 sc1000 SETUP menu 80
- 6.3.2 Current inputs menu 84
- 6.3.3 Relay menu 88
- Advanced Operations 100
- 6.3.5 GSM module 112
- 6.3.6 Device management 115
- 6.3.7 Display settings 116
- 6.3.8 Browser access 116
- 6.3.9 Storage card 117
- 6.3.10 Security setup 117
- 6.3.11 SYSTEM SETUP/EMAIL 117
- 6.4 Test/Maint Menu 118
- 6.5 LINK2SC 119
- 6.6 PROGNOSYS 120
- 6.7 WTOS 120
- Section 7 Maintenance 121
- Maintenance 122
- Section 8 Troubleshooting 123
- 8.2 GSM Module errors 124
- Troubleshooting 125
- 8.3.2 Message format 125
- 8.4 SMS service 126
- 8.5.1 Test the output card 127
- 8.5.2 Test the input card 128
- 8.5.3 Test the relay card 130
- 9.1 Expansion cards 131
- 9.2 External DIN rail modules 131
- 9.4 Accessories 131
- 9.5 Replacement parts 132
- 9.6 Exploded view drawings 133
- Figure 70 Probe module cover 134
- Figure 73 Display module 137
- Contact Information 140
- Warranty and liability 142
- Section 12 Certification 143
- Certification 144
- A.1 Mount the DIN rail 145
- A.3 Attach the base module 146
- A.7 Dismantle the DIN rail 150
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